In fact this is the absolute first time I have felt compelled to write a review. This definitely is in the rankings for the WORST service I have ever seen. so I have seen the absolute best and worst of customer service.
We seek yet another opportunity to host you and promise to provide you with a better experience. We truly value your feedback, and we will use it to make the necessary improvements to prevent similar situations in the future. We appreciate your loyalty as a repeat customer, and it saddens us to hear that this experience has led you to decide not to stay with us again. We will address this matter internally to ensure it does not happen again in the future. We are deeply sorry for their unhelpfulness and aggressiveness towards you and your husband. Furthermore, the behavior and attitude displayed by our manager are inexcusable. These issues should never have occurred, and we apologize for the lapse in our housekeeping and maintenance procedures.
It is also concerning to hear about the leftover food in the mini-fridge, as well as the bugs found on the sofa bed. We understand your disappointment in not being able to book the same room as your previous stay and the lack of accommodation for all members of your party. We deeply regret the inconveniences and frustration caused. The issues you encountered, including the bug infestation, dirty room, and unhelpful front desk staff, are completely unacceptable. Unbelievably bad experience, most especially for a repeat customer.…ĭear guest, we apologize for the negative experience you and your family had during your stay at our hotel. We immediately checked out and found a better hotel. When I asked the manager if we could change all the sheets and have the room cleaned, the manager was aggressive and entirly unhelpful, accusing my husband and I of being rude and lying about the unclean room. The next day we awoke to find bugs on the sofabed. We were exhausted from travel, so my teen/tween boys made due squishing into the tiny sofa bed. Went up to the room and there was tons of food left in the mini fridge from a prior guest. The front desk clerk was completely unhelpful when I asked what solutions were available (an extra cot, etc.) and another couple was struggling to get a refund due them. Thought I'd booked the same room as our last stay, but at check in was told that the suite I booked would not accommodate the 4 people on the reservation. This was our family's third stay at this hotel and will be our last. Tldr: bug infested, dirty room with rude management. The Cosmopolitan of Las Vegas, Autograph Collection.Secrets Puerto Los Cabos Golf & Spa Resort.Wyndham Grand Cancun All Inclusive Resort & Villas.
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